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Please note: PensionBee doesn't provide financial advice so we won't be able to give you any personal guidance on your savings or investments. Instead we'll simply explain the various pension options available so you can make the best financial decision for your needs. If you require pension advice, we've listed some places you can find it.
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Dedicated customer support
If you have a question about your PensionBee pension, your dedicated personal account manager (your 'BeeKeeper') is here to help. They know everything about you and your pension and will be able to answer any queries you may have. You can contact your BeeKeeper by phone, email or live chat.
Customer feedback
We'd love to hear about your experience with PensionBee.
General feedback
Have something to share? You can get in touch by email.
Or, if you prefer you can leave a review on Trustpilot.
Complaints
If you'd like to make a complaint, please email us and we’ll do our best to send an initial response within 24 hours. Please note emails received after working hours, or when the office is closed may take longer to process. You can read our complaints policy here.
Want to work with us?
Press
If you’re a journalist, media outlet or content creator looking to feature PensionBee, our press team would love to hear from you.
Partnerships
If you'd like to discuss partnership opportunities please email our partnerships team.
Death of a customer
If you need to notify PensionBee that one of our customers has passed away, please call or email us with the customer's full legal name, date of birth, and registered address so we can locate their account. We'll send a form by email which needs to be completed and returned by the individual handling our customer's financial affairs. Then one of our Compliance Managers will follow up with the next steps.
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